FAQs
Resort-FAQ
1. Butler Elite Perks
Among the services provided to Butler Elite guests are:
- In Suite and Lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- 24hr Room Service, expediting orders.
- Access to the Club Sandals Lounge 24 hours.
- Handle private check-in comfortably in your suite.
- Make all dinner reservations (and ensuring your table is arranged in the restaurant of your choice for dinner), tour bookings, on property activities and spa treatments for you.
- Serve you your favorite drinks while you lounge on the beach or pool.
- Weekly hosted activities like a cocktail party, wine tastings, snorkeling and exclusivetours.
- Ensure your suite is turned down and your room has all it needs for the night.
- Liaise with housekeeping regarding the servicing of your suite seeing that your suite is kept arranged the way you like during your stay.
- Arrange a perfect romantic dinner for two in the privacy of your suite or your patio, ordering from any resort restaurant menu.
- Assist you in folding your clothes for packing, shine/clean your shoes for dinner, tend to your wardrobe, and collect and return all laundry for you.
You can read more about Sandals by visiting www.sandals.com/all-inclusive/butler-service/
2. Club Sandals Perks:
Among the services provided to Club Sandals category rooms are:
- In Suite and Lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Room Service, generally from 7:00 A.M. to 10:00 P.M.
- Lounge is accessible 24 hours (with the Club Sandals Concierge available during business hours to assist with reservations for spas, excursions, restaurants and just about anything).
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, wine tastings, snorkeling and exclusive tours.
You can read more about Club Sandals by visiting www.sandals.com/all-inclusive/sandals-club/
3. Dress Code for Restaurants:
Casual Attire: Shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirts and footwear are required.
Evening Attire: Men - Dress pants or jeans, long or short sleeve dress shirts (with or without collar). Dress shoes, closed-toe dress sandals, deck shoes.
Ladies - Dress pants or capris, skirts, elegant tops, dresses. Dress shoes or dress sandals. No shorts, t–shirts, men's sleeveless shirts, sneakers, flip flops or slippers, hats or caps.
4. Tipping policy:
Sandals’ all-inclusive experience extends to tipping as well. The only staff members who are exempt from the No-tipping Policy are butlers and spa therapists.
Drivers, tour guides, and other non-Sandals staff can receive tips. US$ are readily accepted across the islands; bringing smaller bills is advised, as change in anything other than local currency may be hard to come by.
5. Weather:
Weather is pleasantly steady year-round in the Caribbean. In tropical climate, some “liquid sunshine” can be expected, but rainfall is generally brief, humidity is high, and temperatures rarely reach below 70 °F.
We understand that forecasts can be overwhelming, especially during the rainy/hurricane season on the islands. We advise taking forecasts with a grain of salt, and always suggest purchasing travel insurance to prepare for unforeseen circumstances. Our Travel agent can assist with this.
6. Toiletries:
Bathrooms are stocked with shampoo, conditioner, body wash, body lotion, and bar soap. Q-tips, cotton balls, and hair dryers are also available.
7. Making reservations while at Resort:
Reservations can be made upon arrival at the resort. For spa and tour services, bookings must be made on property in order to honor any promotional credits.
Dining: Reservations (for the restaurants that require them) must be made once on property. Depending on room category, this can be done directly through the culinary desk, with the help of the Club Sandals concierge, or by asking your butlers to make arrangements through the butler preference form.
Spa: Spa treatments can be booked via the Sandals website by visiting www.sandals.com/redlane-caribbean-spa/spa-treatments/. If a spa credit is being used, booking must be made on property.
Excursions: Information on excursions offered by the on-property tour desk is available on the website, at www.sandals.com/activities/tours/. If an excursion credit is being used, booking must be made on property.
Candlelight dinners: You can find information and book candlelight dinners on the Sandals website, here: www.sandals.com/general/candlelight-dinner/
8. Diving at the resorts:
All certified divers are required to do a scuba orientation on arrival and provide a medical evaluation form. Guests will need to read and fill out the mandatory medical questionnaire, which will assess if they meet the minimum physical requirements to safely participate in this sport.
In case of any contra-indications (like answering “yes” to any preexisting conditions in the form), divers must seek the advice of a physician prior to engaging in dive activities, and must have a doctor complete and sign the form in order to dive at any of the resorts.
Dive instructors at the resorts have the final approval on whether or not a guest is considered fit to dive.
More information about scuba can be found at www.sandals.com/scuba/
9. Drinking water (tap or bottled only?):
Since all resorts have water filtration plants on property, tap water in rooms is safe for drinking. Of course, bottled water is included in all room categories and available at all restaurants.
10. Club Mobay/Club Kingston:
Club Mobay is a customs and immigration fast-track service available at MBJ and KIN airports, which includes arrival and departure lounges. Further information about these services is available on the Island Routes website: www.islandroutes.com