FAQs
Sandals is an All-Inclusive Resort for those 18 years and older.
Do I need a Passport?
Yes! A passport is required to travel to Jamaica. If you need to renew or obtain a passport, please start the process ASAP as it can take up to 12 weeks to receive your passport in the mail.
Q&A — Jamaica Wedding Update
Why was the wedding location changed?
Jamaica experienced an unexpected hurricane that affected our original resort. To ensure the best possible experience for everyone, we decided to move the wedding ceremony to Sandals Dunn’s River while keeping the same travel dates.
Are the travel dates the same?
Yes! All travel dates remain exactly the same. No one needs to change flights or adjust their schedule.
Where is everyone staying?
Most guests will be staying at Sandals Ochi, which is close to Sandals Dunn’s River. Transportation will be arranged for the wedding day.
Where will the wedding take place?
The wedding ceremony and celebration will take place at Sandals Dunn’s River.
Did anything change with my room?
Yes — you received a complimentary upgrade to the next room level, based on availability. Your updated room category is shown on the invoice attached to your email.
What if I have an issue with my room assignment?
Please contact Eric directly to discuss any room concerns.
Can I upgrade my room further?
Possibly! If you’d like to upgrade your room or request to stay at Sandals Dunn’s River, please contact Benny. Upgrades depend on availability and any rate difference would be your responsibility.
Will the resort be fully operational after the hurricane?
Yes. Jamaica is moving quickly through recovery efforts and Sandals is prepared to welcome all guests. Tourism is an important part of supporting the local community.
Is there transportation for the wedding day?
More information will be shared closer to the date, but transportation will be organized to and from Sandals Dunn’s River for the ceremony.
Room Category Information
BUTLER ELITE – Personalized Luxury & Full Service
Best for guests who want a seamless, fully curated experience with no planning or effort.
Key Benefits:
- Professional Butler Team: trained to world-class service
- Personal Trip Planning: The butler handles everything: dining, spa, golf, excursions, cabanas, daily schedule, and special surprises.
- All-Day Food & Beverage Service: Breakfast in bed, lunch by the pool, sunset cocktails, in-suite dining wherever you are.
- Packing & Unpacking Service: They take care of luggage prep, steaming clothes, and room organization if you want it.
- Romantic Touches: Bath drawn with rose petals, private dinners, surprise desserts, anniversary or birthday touches.
- Private Transportation On-Property: Priority golf cart transport between beach club, hillside, and restaurants.
Highest Level of In-Room Amenities: Premium bar stocked to your preference, special wines, upgraded bath products.
CLUB LEVEL – Elevated Convenience & VIP Touches
Best for couples who want personalized assistance and added luxury without a butler.
Key Benefits:
- Dedicated Club Sandals Concierge: Priority assistance for reservations, spa, tours, and check-in/check-out.
- Private Club Lounge Access: Complimentary snacks, premium coffees, alcoholic drinks, board games, and a quiet space to relax.
- Upgraded Room Amenities: In-room bar stocked with premium spirits, wine, and soft drinks, plus plush robes and extra comforts.
- Private Check-In: Skip the main lobby lines and enjoy welcome drinks and personalized service.
- Priority Dining Reservations: Concierge coordinates your preferred dining times.
- Exclusive Events: Cocktail parties, tastings, and weekly experiences available only to Club guests.
How do I Book?
While we are now outside our window of being able to hold a room block, rooms at the resort may still be available and our travel agent may still be able to negotiate wedding discounted rates. *Do NOT book your room through Sandals' website yourself. Please use our travel agent*
We have secured a travel agent, Benny Chen, for your traveling convenience:
Phone: (917) 494 2283 | Email: smile@smileandgotravel.com
Our travel agent will gladly assist you with all your travel needs. If you RSVP 'Yes,' please contact Benny ASAP to place a hold your room. Benny can help you choose your room and dates of stay; obtain travel insurance, VIP fast track arrival and departure, private transfers from and to airport, and flights if interested; and communicate any dietary restrictions to the resort, etc.
*When contacting our travel agent to secure your room, please provide the following information to expedite your booking:
1 Full Name (exactly as it appears on your passport, including First Name, Middle Name, and Last Name).
2 Room Category or Categories you’re interested in (Luxury, Club, or Butler)
3 Check-in and Check-out Dates.
4 State of Residency.
5 Date of Birth.
6 Relationship to the Second Traveler (if applicable).
This information is also needed to provide a quote for the travel protection plan, which we highly recommend adding—because we did!
Important Note:
Rates and availability are subject to change without prior notice. Final rates and availability are guaranteed only upon booking confirmation.
Flights and travel insurance are an additional cost. (*We highly recommend you purchase travel insurance for the unexpected as we are NOT responsible for ANY penalties, losses, damages, or additional costs incurred.)
What airport should I fly into?
We recommend flying into Sangster International Airport (MBJ) in Montego Bay as there are more direct flights to this airport. You may also fly into Ian Fleming International Airport (OCJ) in Ocho Rios.
Important Payment Info:
*All room bookings and payments must go through our travel agent as this secures you are part of our wedding group. Please call, email, or text Benny to make your payment.*
How long should I stay?
Sandals requires guests to stay for at least 3 nights at the resort. However, we suggest staying at least Thursday-Monday (3/12-3/16) for adequate time to relax and enjoy yourselves!
What is included in the price of this All-Inclusive?
- unlimited meals, snacks, and beverages
- resort room with stocked bar in every room
- land and water sports (*scuba diving included for certified divers)
- nightly entertainment
- hotel porterage
- access to the fitness center, steam, and sauna rooms
-golf excursion
- roundtrip airport transfers
- all hotel tips, taxes, and gratuities
- WiFi
- 15% off spa services for wedding guests
What will the weather be like?
In March, daytime temperatures often reach 84 degrees F. Nighttime temperatures usually dip to 73 degrees F. Keep in mind, it will be humid.
Is there a dress code?
Sandals specifies wearing resort casual by day and resort elegant by night.
*Pants, collared shirts, and closed toe shoes are required for men to wear to dinner at the following restaurants:
Ochi- Valentino's, Kelly's Dock Side, Kimonos, Le Gourmand
Dunn's River- Lamande
Ceremony/Reception: Beach Cocktail
Attire: bright or light colors, dresses, jumpsuits, dressy separates, button down shirts, slacks, chinos, khakis, ties optional
Lightweight fabrics: chiffon, linen, cotton
Shoes: block heels, platforms, wedges, dressy sandals, flats, loafers, boat shoes
Accessories: dressy sun hats, sunglasses, jewelry
Welcome Party/Rehearsal Dinner: Resort Elegant
Attire: floral or tropical patterns encouraged. polo shirts, linen shirts, dressy shorts or pants, dressy matching sets, flowy skirts, flowy blouses, sundresses
Lightweight fabrics: chiffon, linen, cotton, viscose
Shoes: sandals, loafers, boat shoes
Are Dietary Restrictions Accomodated?
Yes. All dietary restrictions can be accomodated throughout your stay. Please indicate any dietary restrictions on your RSVP.
What forms of payment are accepted?
credit cards, cash (USD and local currency), and Traveler's checks are accepted.
Please note, there are exchange bureaus at Sandals Resort.
Recommend carrying small bills to tip luggage attendants at the airport, airport drivers, and spa employees.
In lieu of gifts, your presence at our wedding is your present!
*Room Cancellation Policy: no fee for cancellations made by July 15, 2025. 100% of room charge will incur if room is cancelled thereafter. The bride and groom are not responsible for paying for your room if you cancel after July 15, 2025.
We recommend travel insurance! *The Client is responsible to have an appropriate travel insurance that covers all the travel period. If the Client chooses not to purchase travel insurance, they will be required to sign a waiver acknowledging that they have declined coverage and assume all risks associated with their decision. By declining travel insurance, the Client agrees that Smile & Go Travel LLC shall not be held liable for any losses, damages, or additional costs incurred as a result of events that could have been covered by travel insurance.