FAQs

How do I reserve my room?

Contact our personal concierge, Zara, to help with room reservations. It is sugguested to use Zara for booking to ensure you receive all appropriate discounts.
Zara: 1-877-726-3257 Ext. 7799
Group Code: WG24173379
Note: Sandals resorts are strictly double occupancy and only feature king-sized beds. You can come solo, however you will still be charged for two. Highly recommend you bring a plus one.

 

How much is the room deposit?

Sandals requires a $400 deposit per room to secure your reservation. You can either pay the full deposit amount at the time of booking or pay $98 to hold your room and in 3 weeks (21 days) the remaining $302.00 will be due. 

 

How much time do I have to pay off my room balance?

You can make interim payments anytime, as long as your final balance is paid 60 days before arrival. Sandals also offers Flex Pay which gives you the freedom to book travel now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. Our personal concierge, Zara, can provide details for any/all payment options. 

 

Is a passport needed to visit Jamaica?

Yes. All air travelers heading to Jamaica must have a valid passport.

What about flights?

See the travel page. 

What day should guests arrive?

See the travel page.